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The time frame of order delivery is divided into two parts:

●Processing time: 1-2 business days

●Shipping time: 3-8 business days (excluding weekends and holidays).

Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can Email Us to check your order status.

Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please Email Us.

Please Email Us with your order number.

1、Thoroughly Brush Your Hair: Ensure your hair is free of tangles and smooth.

2、Section Your Hair: Divide your hair into small sections, starting with smaller chunks for easier handling.

3、Ensure the Straightener is Heated to the Right Temperature: Set the straightener to the appropriate temperature for your hair type.

4、Slide the Straightener Slowly: Glide the straightener down each section from root to tip as slowly as possible, without stopping in between for the best results.

Refers to the ability to achieve smooth and straight hair with just a single glide of a straightening tool. This means that you can achieve your desired results without needing to go over the same section of hair multiple times.

Yes, All Faszin straighteners can be used on afro hair. Afro hair typically requires higher heat settings, so please adjust the temperature to between 200-230°C. When using the straightener on afro hair, glide it slowly to ensure each strand is heated evenly. Additionally, Faszin's powerful Anti-Frizz technology will help achieve a shiny, smooth, and straight result for afro hair.

For thick hair, we highly recommend our Shield F100 Frizz-Free Hair Straightener. With its titanium plates and exclusive built-in negative ion technology, it will transform your thick hair into smooth, sleek and shiny strands in just one pass.

130-170℃ for Thin&Damaged Hair; 170-200℃ for Normal&Healthy Hair; 200-230℃ for Coarse&Thick Hair

Faszin Shield F100 have four colors, white, pink, black and grey; Faszin Shieldplus F300 have three colors, white, pink, black.

Yes,both Shield F100 and Shieldplus F300 are available in pink.

Yes, Faszin hair straighteners are compatible for worldwide use. The voltage range of Faszin straighteners is 100-240V, but the plug type needs to be selected according to the region. Available plug types include European, American, and UK plugs. You can also use a plug adapter for compatibility in other regions.

The negative ion function is enabled by default. Click the power button briefly to turn it off, and click again to turn it back on.

Press and hold the On/Off button to switch it on.

The default temperature of the Faszin hair straightener is 180°C, which is suitable for normal, undamaged hair. To adjust the temperature, use the + and - buttons to select a setting between 130°C / 260°F and 230°C / 450°F , with 11 different temperature levels available. [Tips:130-170℃ for Thin&Damaged Hair; 170-200℃ for Normal&Healthy Hair; 200-230℃ for Coarse&Thick Hair]

We hereby inform our valued customers that Faszin products are sold exclusively in Europe through Amazon and our official website, www.faszin.com. Any Faszin products found on other online platforms within this region are not authorized by us and may be counterfeit.

To ensure product authenticity and to receive the full benefits of our warranties and customer support, we strongly recommend purchasing only from our authorized sales channels.