Return & Exchange

About Exchange

1. Product Exchange

You can apply for an exchange for a new product for quality reasons verified by us during the warranty period, starting from the day you received the package.

For a quicker verification of the quality problem, please provide the following information when you contact us:

  1. Your order number from our official website;
  2. A clear video or photo that shows the specific problem;
  3. A specific description of the problem;
  4. Email us at support@faszin.com with all the information listed above.

2. Exchange Coverage

We only exchange products that are defective or damaged due to poor quality — not for mal-operation or rough use.

3. About the Shipping Fee

Please Note: the shipping fee and tax are non-refundable.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable, which means the cost of return shipping will be deducted from your refund.

See also: Shipping & Delivery · FAQs

About Exchange

1. Product Exchange

You can apply for the exchange for a new product for quality reasons verified by us during warranty pie'ri'o'period from the day you received the package.

For a quicker verification of the quality problem, please provide the info as below when you contact us:

1. your order number from our official website;

2. a clear video or photo that shows the specific problem;

3. a specific description of the problem;

4. please Email Us with all the info listed above to our customer service center.

2. Exchange coverage

We only exchange the products when they are defective or damaged for their poor quality but not for mal-operation or rough use.

3. About the shipping fee

Please Note: The shipping fee and tax are non-refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, which means the cost of return shipping will be deducted from your refund.

About Exchange

1. Product Exchange

You can apply for the exchange for a new product for quality reasons verified by us during warranty pie'ri'o'period from the day you received the package.

For a quicker verification of the quality problem, please provide the info as below when you contact us:

1. your order number from our official website;

2. a clear video or photo that shows the specific problem;

3. a specific description of the problem;

4. please Email Us with all the info listed above to our customer service center.

2. Exchange coverage

We only exchange the products when they are defective or damaged for their poor quality but not for mal-operation or rough use.

3. About the shipping fee

Please Note: The shipping fee and tax are non-refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, which means the cost of return shipping will be deducted from your refund.